ikea Complaint

ikea Complaint

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Ikea does not accept returns - Mattress


I had the same problem. I bought a foam mattress from Ikea after I asked the lady responsible of that division about their return policy. She said clearly that it is 90 days if you are not satisfied “Satisfaction Quarentie”. I tried to return the mattress after 10 days since it was a vey bad quality and they had the following excuses:

I am returning a used mattress. Which I couldn’t be satisfied if I don’t try it.
I am not returning the mattress in its original package. There is no ways I can package the mattress again in its original package. The packaging they have is designed not to be reused.
Then they took the mattress to their warehouse to inspected, and they mentioned that it has a stain and they can not take it back. Of course, I couldn’t go with them and probably, if there is any stain, it would be from their dirty floor.

I will never shop in Ikea again since they are misleading their consumers about the return policy, so they can sell their products.


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Comments


sage9 says: (9 years ago)
 +1
My mother has had the same issue - and she is in pain from the awful mattress and so upset about this - I am not sure what will happen. She is now out $300 as well as a bed. I am going to do whatever I can to spread the word- what terrible situation!!




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