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ikea Complaint - replacement parts a waste of time and money! - Malm Queen Bedframe
ikea Complaint

ikea Complaint


replacement parts a waste of time and money! - Malm Queen Bedframe

I had purchased a Malm queen bed frame last year and had to purchase the added metal frame piece and wooden slats that the matress sat on. I had no problems until about 3 months ago when I was getting up from my bed and the one side collapsed in. I picked up the mattress to find that the wooden slats had slid off the frame and bent the metal supports underneath. I tried fixing it a few times only to have the same result. There is a gap in between where both sides of the wood meet in the middle where the metal support beam is and for some reason i think this is causing the problem. I had gone into the same Ikea store for other items and asked the women in bedding how i would get replacement wood and metal supports since obviously mine were defective. She told me to check at customer service who rudlely told me I would have to purchase replacement wood and metal supports. After spending an addional $50 on top of the original purchases of furnature that were over $600 I went home and took off the bent metal supports and wood. I tried putting the new metal supports on only to find they were too long and that the store had not given me the proper screws to replace the pieces anyway. I decided to try the wood without the metal supports and it fit like the old wood had. After testing the bed the wooden slats again slid off the frame. I called the store I had purchased from and they told me my only option, again, was to purchase new supports and wood. Why would I spend another $50 on the replacement parts if it was just going to do the same thing?? I love all my Ikea furnature and this is the first time I have ever had a problem with my items. I don't feel like after all the money I spent on the furnature the first time I should have to keep buying replacement parts that don't work! I love Ikea furnature but I don't think I will buy anything from them again. I would rather pay more for furnature then waste my money with parts that break and are not fixable.

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gaga4 says: (4 years ago)
I would suggest screwing down the slats on various points to the metal piece to prevent this from happening.

MsKarma says: (4 years ago)
I have the exact same problem. It seems to be trending if it's happen to multiple MALM frames.. Shame on ikea for not providing replacement for THEIR defective items. Waste of money.. They have lots of cool items but this frame was way too expensive for it to break from light use or whatever the case may be.

luigi1977 says: (9 years ago)
Same problem here! Exactly the same problem. I think the wood supporting the mattresses is too little and for this reason it continue to fall down. The iron support connecting the wood frame also broke. I'll try to replace the metals broken, and try to find a support to place under the central area where the mattresses is falling. Or, I'll search for a mattresses support wider which best fits over the frame and doesn't have space to fall into. Let's see.

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